Product Returns
In accordance with applicable regulations, you have the right to return purchased goods within 14 calendar days from the delivery date without providing any reason, under the general terms of distance contracts. This right applies exclusively to consumer transactions, i.e., when the product is purchased by an individual not associated with professional or business activities.
Return Conditions
The product must be returned in its original, undamaged condition, in the original packaging, and with its complete contents. There must be no signs of use or damage. Otherwise, the return will not be accepted.
Return Procedure:
- Return the purchased product at our expense within 14 days from the receipt date, along with a written statement expressing your intent to return the product and your bank account number for the refund.
- Upon receiving the package, we will inspect the product's condition within 3 business days.
- If everything is in order, you will be informed of the positive resolution of your return. The refund will be processed to the provided bank account within 7 business days. However, shipping costs will not be refunded.
- If you received free shipping as part of your purchase, the cost of this shipping will be deducted from the refund amount.
- Sweet Knit does not accept returns sent with cash on delivery.
- Returns can be sent through "InPost Quick Returns" via the website: https://szybkiezwroty.pl/pl/sweet-knit
Return Rejection
If your return is rejected due to damage or signs of use, you will be notified via email. The product will be sent back to you at your expense within 7 business days.
If you have any questions or concerns, please feel free to contact us via email at: shop@sweet-knit.pl or by phone at: +48 573 933 537. Our team is happy to provide you with any information and assistance regarding the return process.